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If you feel for whatever reason that our products aren’t for you, don’t worry we can help with that. Send your items back within 30 days after the date of shipment for an exchange or full refund. Just remember that all returned items must be in their original, unworn condition and placed in their original packaging.

 

Any items returned after 30 days of purchase are eligible only for online store credit in the form of a voucher code. Please note this policy is only valid within 90 days of the original purchase.

 

If items are not sent back in their original, unworn state  and placed in their original packaging, they are unfortunately not eligible for a refund or exchange unless a manufacturing fault has occurred outside of your control. Please note a decision to refund is subject to our inspection of the items once returned.

 

Note: All items subjected to offers or reductions are deemed as final sale items. As such, only exchanges and credits are available providing the item is returned within 30 days.

Begin your returns process

Please email your return request at returns@darkmatterdetailing.co.uk

All orders are shipped Monday - Friday, excluding bank holidays and public holidays. We aim to despatch all orders on the same day, when the order is placed before 2pm, London GMT.

Please note, orders can be subject to a delay in despatch during busy periods or restock days.

All other orders that are under £50 will be charged a delivery fee.

During busy or sale periods please allow between 3-5 days from the day of purchase for your order to arrive.