Shipping & Returns
Shipping Info
Orders over £50 receive Free Shipping.
Standard Deliveries within the United Kingdom usually arrive within 3-5 working days.
All orders are shipped Monday - Friday, excluding bank holidays and public holidays. We aim to despatch all orders on the same day, when the order is placed before 2pm, London GMT.
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Please note, orders can be subject to a delay in despatch during busy periods or restock days.
All other orders that are under £50 will be charged a delivery fee.
During busy or sale periods please allow between 3-5 days from the day of purchase for your order to arrive. Outside the UK, allow up to 15-20 days for your order to arrive. If your order has not arrived within that time frame please email us at info@darkmatterdetailing.co.uk
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LOST PACKAGE?
We ship via DPD LOCAL, DELSOL & Royal Mail which provides a secure and easily trackable method of shipping. If your package gets lost in transit, we will do all we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated.
Once the carriers have hold of the package, we cannot be responsible for shipped and delivered items that have been lost or stolen.
If you have any questions, please contact us at info@darkmatterdetailing.co.uk
Returns & Refund Policy
If you feel for whatever reason that our products aren’t for you, don’t worry we can help with that. Send your items back within 30 days after the date of shipment for an exchange or full refund. Just remember that all returned items must be in their original, unworn condition and placed in their original packaging.
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Any items returned after 30 days of purchase are eligible only for online store credit in the form of a voucher code. Please note this policy is only valid within 90 days of the original purchase.
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If items are not sent back in their original, unworn state and placed in their original packaging, they are unfortunately not eligible for a refund or exchange unless a manufacturing fault has occurred outside of your control. Please note a decision to refund is subject to our inspection of the items once returned.
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Note: All items subjected to offers or reductions are deemed as final sale items. As such, only exchanges and credits are available providing the item is returned within 30 days.
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Begin your returns process​
Please email your return request at returns@darkmatterdetailing.co.uk
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